About Out of the Sandbox's support bot Sandy

by Michael P. Hill 1 min read

About Out of the Sandbox's support bot Sandy

As of Wednesday, Dec. 13, 2017, Out of the Sandbox's support bot Sandy has been disabled.

Out of the Sandbox is reviewing the possibility of offering automated support in the future.

In the meantime, support via Facebook Messenger is being provided on a first-come, first-served basis by a human agent.

Please note that responses are subject to our normal support policy and turnaround time and is not a realtime chat option.

The Out of the Sandbox Support Center is still the preferred method to contact support.

Michael P. Hill
Michael P. Hill

Michael P. Hill is a Shopify, Shopify theme, content marketing, digital marketing and product management expert based in Chicago. Follow him on Twitter at @michaelphill or connect on LinkedIn. While comments and feedback are always appreciated, Michael regrets that, due to the volume of inquires received, personal responses are not possible. For specific assistance or support with Out of the Sandbox themes, visit the help center.



Also in Shopify Theme Blog

How to increase the value of new customers that bought during BFCM
How to increase the value of new customers that bought during BFCM

by Michael P. Hill 4 min read

Previously, we took a look at some of the basics of lifetime value and cost to acquire — and how this affects your business — but assuming you were able to successfully acquire new customers for Black Friday and Cyber Monday, how can you increase the value of these customers and get them to buy again (and again)?
BFCM is over — but what value do new customers acquired during the boom bring your business?
BFCM is over — but what value do new customers acquired during the boom bring your business?

by Michael P. Hill 5 min read

Black Friday and Cyber Monday are a bit of a Catch-22 for Shopify store owners — the big sales and deals typically bring in tons of orders and new customers, but how can you ensure you maximize a lifetime of value from those shoppers?
How the Shopify community has your back for Black Friday and Cyber Monday
How the Shopify community has your back for Black Friday and Cyber Monday

by Michael P. Hill 3 min read