About Out of the Sandbox's support bot Sandy

by Michael P. Hill 1 min read

As of Wednesday, Dec. 13, 2017, Out of the Sandbox's support bot Sandy has been disabled.

Out of the Sandbox is reviewing the possibility of offering automated support in the future.

In the meantime, support via Facebook Messenger is being provided on a first-come, first-served basis by a human agent.

Please note that responses are subject to our normal support policy and turnaround time and is not a realtime chat option.

The Out of the Sandbox Support Center is still the preferred method to contact support.

Michael P. Hill

Michael P. Hill is a Shopify, Shopify theme, content marketing, digital marketing and product management expert based in Chicago. Follow him on Twitter at @michaelphill or connect on LinkedIn. While comments and feedback are always appreciated, Michael regrets that, due to the volume of inquires received, personal responses are not possible. For specific assistance or support with Out of the Sandbox themes, visit the help center.

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